Technical Support Department

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At Carlson, your satisfaction is our first priority. We work hard to provide our customers with the best service and support available. Our support staff has the knowledge and resources available to meet and exceed your expectations.

We stand behind our products, offering a lifetime of technical support and a limited one-year warranty. We also offer affordable extended warranties, including two-year, three-year and five-year warranties. Ask your sales engineer for details.

Knowledge Base

 Knowledge Base

Carlson Support is pleased to offer our online Knowledge Base. This online support option provides a managed resource for online content, improving the service we provide for our diverse customer base worldwide.

 

Access to the Carlson Knowledge Base requires a user account. This resource will provide answers to common questions, user/technician documentation, software utilities, firmware updates, and other tools developed for our customers. As the ticketing system is still under development and not currently available, please submit your support inquiries and any questions or recommendations you may have via email (support@carlsonwireless.com).

Need Support?

How to Reach Us

Existing customers can reach a member of our Technical Support Department between 8am – 5pm Pacific Standard Time, Monday through Friday (excluding U.S. holidays). A Carlson technician can be reached via  email (support@carlsonwireless.com) or by telephone +1 (707) 822-7000 (Press 2 for support)

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Support Now Available via Skype

To expand the availability of our technical support, we have also introduced online support using Skype. During our office hours, you can chat with a technician by clicking the button below.

Skype Name: cwt_cs_arcata

Don’t have Skype? Click here to download Skype now.  

Product Repair

Returning Products for Repair

Do you need to return a broken / defective product for repair? Click here for RMA instructions. Note that any returns received without an RMA number will be refused.

Carlson Wireless Terms & Conditions

The following are the terms and conditions (“Terms and Conditions”) for the sales of products (“Products”) by Carlson Wireless Technologies Inc. (“CWT or Seller”) reflected on an accompanying invoice and/or price quote to CWT’s customers (“Customer or Buyer”). By signature to the accompanying invoice or price quote, by reference in a purchase order to the price quote, or by acceptance of the invoiced goods, the Customer agrees to the following terms and conditions of sale: Read More